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Managing conflict is a standard requirement in any team or working environment. This program will always be customised to reflect the particular circumstances of the client environment, but, substantially, the underlying structure does not change – wherever groups work together, there is bound to be disagreement, which potentially escalates, or degenerates, into conflict.
This workshop will give participants an effective and easily-remembered conflict resolution process that they can use and modify to resolve conflict disputes of any intensity, whether it is disagreement within a team or professionally managing volatile clients.
In the MetaSkill Conflict Resolution workshop, participants will learn critical conflict management skills, including dealing with anger, appropriately balancing a task and relationship focus and using a modified win-win negotiating structure. Insights from martial arts will be applied to managing the physical proximity and stress-related aspects of dealing with conflict.
Conflict Management Workshop: Structure and Objectives
Conflict Management Workshop: Structure and Objectives
✔ Understand the nature of conflict and how it escalates
✔ Identifying the dynamics and corrosive effect of conflict within teams and groups, in addition to core conflict management understanding when dealing with inmate clients
✔ Conflict management and personality styles – develop basic self-awareness regarding how your personality influences your reaction to conflict, the choices you make and the difficulties you experience to effectively manage conflict
✔ Understand the five main styles of conflict resolution
✔ Understand, apply and adapt a four-stage conflict management process to any conflict management incident as your basic conflict management skill set
✔ Understand the specific competencies required for effective conflict management, associated with each stage of the conflict management journey. Competencies will include:
➢ Assertiveness
➢ Building rapport
➢ Collaborative and problem-solving skills
➢ Active listening
➢ Intelligent questioning
➢ Empathy
➢ Systems and process thinking
✔ Develop the experience of being centered, the martial arts concept of being in a relaxed, prepared and present state of mind, being prepared to act instantly without being overtly threatening yourself. This will include awareness of space and potential risk
✔ Understand conflict management as an essential leadership skill
✔ Be able to use basic anger management and stress management techniques to be able to stay centered, balanced and collaborative in high-pressure conflict situations.
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